Digitizing Government: Improving Trust and Functionality
Trust in all levels of government is eroding. While local governments have always enjoyed higher levels of trust from their residents, fallout from the Covid-19 pandemic is threatening to undermine the trust in government institutions. Additionally, gridlock and animosity between levels of government are hurting the image of government. If current conditions continue, government could be seen as a hindrance to progress — and out of touch with needs and expectations — which could render it obsolete in the minds of residents. How can city governments reverse course and restore their image? In this session, we will explore how embracing digital government services can help local governments become more agile, faster, and relevant. We will also explore what government structures and regulations need to change to enable leaders to more efficiently adopt user-friendly technology in their cities.
Speakers
Rochelle Haynes, Managing Director, What Works Cities
Brooks Rainwater, President and CEO, Urban Libraries Council
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